A customer-focused approach.
LHR understands that Debt Happens™ to different people for different reasons and makes every effort to truly understand each customer’s unique set of circumstances before tailoring a solution that is best suited to meet both the needs of the customer and the client. Understanding that effective communication and convenience are paramount to success, LHR incorporates modern technologies to ensure that customers can easily access their account information or speak to a customer-service-oriented associate.
The company has a simple core philosophy: provide the ultimate customer experience in every communication; every day. This philosophy empowers their talented and dedicated associates to go above and beyond when helping customers resolve their account. As a result of their devotion to respectful service and solid relationships, LHR doesn't just provide reliable receivables management - they approach it with sincerity and determination.
LHR has made a habit of setting and achieving high standards, a trait that has not gone unnoticed - they have been honored as the Business of the Year by their local community, awarded for their technology, and recognized as one of the Best Places to Work in New York State.